Inquiry – Customers inquire about valve products via our website, email, or phone.
Product Showcase – Our sales team showcases valve features, specifications, and applications.
Quotation – Customers receive a detailed quotation, including pricing and lead times.
Communication – Our team maintains open communication to address inquiries and provide updates.
Contract Confirmation – Customers review and sign a sales contract outlining purchase terms.
Order Placement – Customers place their orders with COVNA, guided by our sales team.
Order Fulfillment – COVNA initiates production or procurement to fulfill orders promptly.
Pre-Installation Consultation – Experts understand customer requirements and site conditions.
Valve Selection Assistance – Guidance on selecting suitable valves for the application.
Installation Planning – Assistance in planning valve positioning and integration.
Technical Guidance – Expert advice on proper valve handling and assembly.
Troubleshooting Support – Help in diagnosing and solving installation issues.
Testing and Commissioning Assistance – Oversight of functionality tests and performance evaluations.
Training and Knowledge Transfer – Conduct training sessions on valve operation and maintenance.
Post-Installation Support – Continued availability for inquiries and guidance after installation.
COVNA has integrated a series of must-read FAQs about industrial valves including butterfly valves, ball valves, actuators, check valves, gate valves, globe valves, control valves, etc.
COVNA offers a standard warranty on all valves, typically ranging from 12 to 24 months, depending on the valve type and application. Our warranty covers manufacturing defects and ensures that customers receive high-quality products.
COVNA provides customization services to tailor valves to customers’ specific requirements. Our team works closely with customers to understand their needs and offers customized solutions in terms of materials, sizes, configurations, and special features.
COVNA partners with reliable logistics companies to ensure safe and timely delivery of valve orders to customers’ designated locations. We offer flexible shipping options and provide tracking information for customers to monitor their orders’ status.
COVNA offers flexible payment terms to accommodate customers’ preferences and business needs. We accept various payment methods, including wire transfer, credit card, and online payment platforms. Our sales team can provide detailed payment terms upon request.
Purchasing valves from COVNA is straightforward. Customers can inquire about products through our website, email, or phone, and our sales team will provide assistance. Once the desired valves are selected and terms agreed upon, customers can place their orders with COVNA, and our team will handle the rest, from order processing to delivery.
Note: If your question is not clearly listed above, please scroll down and ask any questions you need.
Posing questions can foster user learning and facilitate intellectual exchange, driving innovation and performance improvement in industrial valves. Additionally, it helps build harmonious relationships and trust between customers and businesses.
